Returns and Exchange Center

How it Works

Select The Item(s) To Return And/Or Exchange

Get Your Refund Or Exchange Confirmation

Send Back Your Items Promptly

Common Returns Questions

Is it easy to return and exchange items?

Yes. You’ll receive step-by-step instructions and a prepaid shipping label via email once you request your return or exchange.

What items are returnable? 

  • Items can be returned or exchanged within 10 days of receipt if they are if they are in new, unworn condition and in their original shoebox packaging along with any promotional gifts.
  • Exchanges can only be made for the same product or colorway. For a different item, request a return to receive a refund towards your next purchase.

How soon will I get my refund?

Once we receive and inspect your item, your refund is typically issued within 3 to 5 business days.

What items are non-refundable?

  • Worn shoes or shoes that are not returned with their original packaging, tags, and accessories are not eligible for a refund along with any promotional gifts are not eligible for a refund.
  • Worn apparel items or apparel items without all tags attached and not returned in their original packaging are not eligible for a refund. 
  • Free gifts or promotional items.